<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p>We ship all over the world! International duties and taxes are not included in the cost of shipping so please check with your country&apos;s custom office to determine what additional costs will be prior to purchasing!</p><p><br></p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p>Depending on the shipping method selected, delivery dates may vary. The amount of traffic we receive can also affect our order processing times, this can range from 1 - 2 business days. We offer First Class (3 - 5 business days estimated delivery for US and 7 - 21 business days for International delivery) and Priority (1-3 business days estimated delivery US and 6 - 10 business days for International delivery) Mail services.</p><p><br></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>Once your order has been shipped, we will provide you with tracking information via email. If this does not appear in your inbox, please be sure to check your spam folder. Another reason why you may not receive tracking information could be due to inputting an incorrect email address. If this is the case, please contact us at <a href="mailto:support@pcktvapor.com">support@pcktvapor.com</a> with your name, order number, and correct email address so that we can fix this and send you tracking info.</p><p><br></p>

Shipping

Become familiar with our Return and Exchange process.

<h3 id="return-refund--exchange-policy"><strong>Return, refund &amp; exchange policy</strong></h3><p>Orders/products may be returned within fourteen (14) days from indication of delivery as shown through the tracking link for a refund if unused and in like-new condition. If products are not returned in the aforementioned condition, we will send the products back to you as is. Exchanges may take place within this same time frame and also must be in unused and like-new condition, however, you will be required to pay additional postage. Please note that all shipping costs are non-refundable. Once refunds are processed, please allow 3 - 5 business days for these to show back on your original payment method. View our full return policy <a href="https://pcktvapor.com/pages/faq" rel="noopener noreferrer" target="_blank">here</a>.</p><p><br></p><h3 id="can-i-returnexchange-items-if-i-change-my-mind"><strong>Can I return/exchange items if I change my mind?</strong></h3><p>Absolutely. If you change your mind prior to or mid-shipping, you can <a href="https://pcktvapor.com/pages/submit-a-support-ticket" rel="noopener noreferrer" target="_blank">submit a request</a> <a href="mailto:support@pcktvapor.com"></a>with your name, email address, and order number and we can process your request as soon as we&apos;re able. Please note, if the order has been handed off to the carrier, we are unable to provide a refund for the cost of shipping. If an exchange is requested prior to shipping we will change and ship your order, however, If this has already been shipped, we will ask that you deny the package upon delivery and you will be required to pay additional postage for a reshipment. Once we see that tracking has updated as &quot;Return to sender&quot; and you have paid additional postage, we will ship your exchange.</p><p><br></p><h3 id><br></h3><p><br></p>

Returns & Exchanges

<h3 id="isPasted"><strong>Can I make changes to my order after it has been placed?</strong></h3><p>Sure! As long as the order has not yet shipped, we can pull your order and make the requested changes. If the amount is greater than what you had previously paid, we will send you an invoice for this additional cost. If the amount is lower than paid, we will be able to process a refund for the difference 24 hours after the point of initial purchase. Please note that the refund will be processed after 24 hours of initial purchase and will take 3-5 business days to show back on your original payment method.</p><p><br></p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p>Of course, be sure to contact us as soon as possible and we will process this request. If your order has not yet shipped, we can refund the cost of shipping. If your order has already been shipped, we will ask that you deny the package upon delivery. Once we receive the package back, we will process a refund, shipping cost in this case will not be refundable.</p>

Changes & Cancellations

Accepted credit cards, payment options and refund processing time.

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We accept all major credit cards.</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p>Sezzle allows you to purchase today and make 4 interest free payments over the course of 6 weeks. An order value must be more than $35 to be eligible for the Sezzle payment option.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Please allow 3 - 5 business days for a refund to show back on the original payment method.</p><p><br></p><h3 id="isPasted"><strong>Do you offer gift cards?</strong></h3><p>We offer digital gift cards that may be purchased through our webstore.&#xA0;</p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>When purchased through our store, our gift cards do not have an expiration date.</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>We do not exchange gift cards for cash.&#xA0;</p>

Ordering

Shipping

Returns & Exchanges

Changes & Cancellations

Payment